Refund policy

Damaged, defective, or wrong item If your orb arrives damaged, doesn't power on, or isn't what you ordered, contact us within 7 days of delivery with your order number, a photo or video showing the issue, and a photo of the packaging it arrived in. Once approved, we'll send a free replacement — no need to send the item back. If a replacement isn't available, we'll issue a refund. Claims made after 7 days or without proof can't be approved. Damage after delivery (drops, water, misuse) isn't covered.

Unopened returns Changed your mind? Orbs that are unopened and in their original sealed packaging can be returned within 14 days of delivery. Contact us first to get approval and the return address. Return shipping is paid by the customer, and the refund is issued once we receive and inspect the item. Opened or used items can't be returned for change of mind. Items sent back without approval can't be accepted.

Refunds Approved refunds go back to your original payment method within 3–5 business days. Your bank may take a few additional days to post it.

Lost or stolen packages Once tracking shows your order as delivered to the address you provided, we are not responsible for lost or stolen packages — please contact the carrier. Orders shipped to an incorrect address entered at checkout are the customer's responsibility.

Cancellations Orders can be canceled within 6 hours of purchase, before processing begins.

Contact us first Most issues are resolved within 48 hours through our Contact page. Please reach out before contacting your bank so we can fix it fast.